Terms of Service

1. Acceptance of Terms

By creating an account, downloading our app, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Mulam.

2. Eligibility

You must be at least 13 years of age to create an account. If you are under 18, you must have a parent or legal guardian consent to these Terms on your behalf. By using the Service, you represent and warrant that you meet these eligibility requirements.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete account information
• Maintain and promptly update your account information
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with anyone outside your family group

4. User Conduct

You agree not to use the Service to:

• Violate any applicable laws, regulations, or these Terms
• Harass, abuse, stalk, threaten, or defame any person
• Upload, post, or share content that is illegal, offensive, obscene, hateful, or infringes on the intellectual property or privacy rights of others
• Impersonate any person or entity, or misrepresent your affiliation
• Interfere with or disrupt the proper operation of the Service, its servers, or networks
• Attempt to gain unauthorized access to accounts, systems, or data
• Use the Service for any commercial purpose not expressly authorized

5. Content Ownership and License

You retain full ownership of all content you create, upload, and share on Mulam, including memories, photos, videos, voice recordings, and messages.

By posting content on Mulam, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content solely for the purpose of providing, improving, and promoting the Service to you and your authorized family members. This license ends when you delete your content or account, except for content that has been shared with others and they have not deleted it.

You represent and warrant that you own or have the necessary rights to all content you share and that your content does not violate the rights of any third party.

6. Premium Subscriptions and Payments

Mulam offers premium subscription plans with enhanced features. By subscribing to a premium plan, you agree to:

• Pay all applicable subscription fees as described at the time of purchase
• Keep your payment information current and accurate
• Authorize us to charge your payment method on a recurring basis until you cancel
• Any applicable taxes that may apply to your subscription

Payments are processed securely through Dodo Payments or Stripe, as identified during checkout. We do not store your complete payment card details on our servers.

7. Cancellation and Refund Policy

7.1 Subscription Cancellation

You may cancel your premium subscription at any time through your account settings or by contacting us at the address below. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to premium features for the remainder of the paid period
• Your subscription will not auto-renew for the next billing cycle
• Your data and family content will remain accessible on the free tier of the Service

7.2 Refund Eligibility

Refunds may be requested under the following circumstances:

• Within 7 days of purchase: Full refund for any subscription if you are not satisfied with the Service
• Technical issues: If the Service is materially unavailable or non-functional for an extended period due to our fault
• Unauthorized charges: If your account was charged without your authorization
• Duplicate payments: If you were charged more than once for the same billing period

7.3 Non-Refundable Circumstances

Refunds will generally not be provided in the following cases:

• Requests made more than 7 days after the purchase date
• Partial usage of the subscription period exceeding 7 days
• Violation of these Terms of Service resulting in account suspension or termination
• Change of mind after the refund eligibility window has closed

7.4 How to Request a Refund

To request a refund, contact us with:

• Your registered email address
• The date of purchase
• A brief explanation of the reason for your refund request

We will review your request within 5 business days and process approved refunds within 7–14 business days to your original payment method, subject to your bank's processing time.

7.5 Digital Design Products

Personalized digital design products may not be refundable once generation or download has begun, except where required by law or where the delivered product is defective or materially different from what was ordered.

8. Intellectual Property

The Mulam name, logo, brand, design, software code, and all associated intellectual property are owned by Mulam. You may not copy, modify, distribute, or create derivative works based on our intellectual property without our express written permission.

9. Termination

We reserve the right to suspend or terminate your account and access to the Service, with or without notice, for any violation of these Terms or for any conduct that we determine, in our sole discretion, to be harmful to the Service, other users, or our business interests.

You may terminate your account at any time by using the account deletion feature within the Service or by contacting us. Upon termination, your data will be permanently deleted in accordance with our Privacy Policy.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MULAM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or available at all times. While we strive to maintain backups, we are not responsible for any loss of content or data.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MULAM AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

Our total liability for any claim arising from these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) INR 1,000.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mulam and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service.

15. Contact and Grievance Officer

For any questions regarding these Terms, or to file a grievance under the Information Technology Act, 2000, please contact our Grievance Officer: