Customer Support
We're here to help you and your family
We're here to help you and your family
At Mulam, we are committed to providing excellent support for your family's memory-keeping journey. Whether you have questions about using the app, need help with your subscription, or want to report an issue, we are here to assist you.
Mulam
12-1-485/46, New Indranagar, Asif Nagar
Hyderabad, Telangana 500006
India
Our customer support phone line is available Monday through Saturday, 10:00 AM to 6:00 PM IST. This number is also displayed within our mobile application.
The fastest way to get help is through our in-app support system. Open the Mulam app, navigate to Settings, and tap "Contact Support" to send us a message directly. This ensures we have your account context to assist you promptly.
Call us at +91 63041 32080 for urgent matters or if you prefer speaking with someone directly. Our team is available Monday through Saturday, 10:00 AM to 6:00 PM Indian Standard Time (IST).
We strive to respond to all support inquiries within 24 hours during business days. In-app messages typically receive the fastest response, as they include your account and family context.
Questions about premium plans, billing cycles, cancellations, or refunds. See our Cancellation & Refund Policy for detailed information.
Help with inviting family members, managing family roles, or setting up your family group.
Report bugs, app crashes, or other technical problems. Please include your device model and OS version for faster resolution.
Questions about how we handle your data, account deletion, or exercising your data rights. See our Privacy Policy for full details.
For any grievances under the Information Technology Act, 2000 or the Consumer Protection Act, 2019, you may contact our Grievance Officer at the address listed above or call +91 63041 32080. We acknowledge all grievances within 48 hours and aim to resolve them within 30 days.